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Text: 07944 729755 8am - 8pm



Privacy Notice

Use of your Personal Details - Placing an order

 

We conform with the requirements of the Data Protection Act, 1998 and GDPR regulations (as of 25.5.18). When you place an order you are providing us with the personal information we need to process your order e.g. your name, address, telephone number and e-mail address. These personal details are held on our server so you can quickly re-order without entering all the information again unless you signed in as a Guest. If you sign in as a Guest we will delete your personal details 30 days after the order is completed just in case you have a problem with the order, or wish to return it as part of our Satisfaction Guarantee. 

 

Your card details are handled by SagePay at the approprate Checkout page and are never on our server, even though it may appear you are still on our site. SagePay use the same high level of encryption as the banking industry to protect your card information. No card details are ever stored on our servers. To deliver your order you agree we can pass the required personal information on to the courier so they can deliver your goods.  If you order goods supplied by a third party we will give them your order details so they can supply your goods. Your details are never sold or distributed to anyone or any company not involved in supplying your order. We do not send random marketing emails (spam) to our customers and only email promotional offers if you have opted in to receiving our Newsletter. You can opt out of receiving the Newsletter at any time by clicking on the Unsubscribe link at the end of each email. 

 

You are entitled to check the personal details held by us at any time by logging into your account or by contacting us and asking for the information.  You can request we delete your personal details at any time and this will be carried out within 48 hours under normal circumstances. If you wish to place a subsequent order you will have to create a new account or checkout as a guest

 

To delete your personal details from our server at any time. Email us at mail@the-plant-directory.co.uk

 

Cookies

This web site uses session cookies only to record your shopping choices for your shopping basket and to pass this information to our secure server when you order. Secure information such as your credit card details are not stored using cookies. A cookie is a small information file that is sent to your computer. This web site uses session cookies only, i.e. the cookies created during your session are deleted from your computer when you close your web browser. There are no analytical cookies in use on our site but you will be aware that search engines such as Google, and browsers such as Google Chrome can track your activity unless you alter the privacy settings on your browser

In general you can visit this web site without telling us who you are or giving any information about yourself. the only times we collect information from you is when you make an enquiry requiring a response, or when you place an order with us. All log-in and checkout pages are protected by encryption by GeoTrust, Europe's leading SSL provider and therefore even your contact details or password cannot be seen by others using the internet. Confirmation of this can be seen because the padlock symbol can be seen in the top left or bottom left of the browser bar, depending on which browser version you are using. These secure pages also start with 'https' pre-fix. Card payments are made through SAGEPAY, who are approved and trusted as a secure payment gateway by all the major UK banks. If you order online we never see your card details. If you prefer to order over the phone we input your card details directly into the secure SAGEPAY payment system as you speak to us, and never store any of your details either on paper or electronically. We do not ask for any information other than that required to process your order e.g. your name, contact number, billing and shipping address. We never ask for information of a personal nature such as racial origin, sexual preference, etc. If you have any questions regarding Security or Privacy issues please contact us at mail@the-plant-directory.co.uk



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