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Bird and Wildlife Products->Brackets and HooksBulbs, Corms and TubersCarnivorous PlantsCarnivorous Plants - BooksCarnivorous Plants - Compost etcChicken CoopsChimineas and Garden BraziersClearance Items->Climbing Plants->Composts and Growing MediaConservatory PlantsDog KennelsExotics->Fencing Netting and MeshFerns->Free itemsFruit->Garden Features->Garden Furniture->Garden Lights->Garden MachineryGarden PlantersGarden Tools->Gift Ideas->Grass Protection Mesh->Grass SeedGrasses and SedgesGreenhouses->Greenhouse BenchesHayracks, Window Boxes etc->HeathersHedging Plants->HerbsHerbaceous PerennialsHouse Plants->Lawn and Border EdgingLawn Seed and Treatments->Making Gardening EasierMeasuring Devices and Soil TestsNational Garden Gift VouchersObelisksOffice Planters->Orchids->Patio HeatersPest and Fungi Control->Plant Food and FertiliserPlant Protection->Plants for PotsPlant Support->PlayhousesPonds and Pond Equipment->Pots and Saucers->Raised BedsRhubarb ForcersRoses->ScreeningSeed and Cutting EquipmentSeeds->Sheds and StorageSummerhousesTrees and Shrubs->TopiaryTruffle Trees->Vegetables Plants->Water Features and Equipment->Water StorageWatering and Spraying Equipment->Weed Membrane and FabricWeed, Algae and Moss ControlWinter SuppliesDelivery and Gift Options Cards Accepted     
Contact us  Terms and ConditionsInformation
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Returns and Refund PolicyShortages, Damaged or Defective items You must inform us within 7 days in writing or by email of any shortages, or if any part of your order is incorrect, damaged or defective. Please keep the item/s and the packaging. Click on this link to for our Contact Us page. Incorrect, damaged or defective items will be replaced as soon as possible 28 Day Satisfaction Guarantee We have a 28 day 'No Quibble' Satisfaction Guarantee, so if you do not wish to keep any item for any reason please return it to our Doncaster address within that period for a refund. We do not pay the return carriage/postage but we can arrange it for you and deduct the cost from your refund. In line with most online retailers, any goods returned for a refund must be undamaged and in their original packaging. This does not affect your statutory rights. Our return address: The Plant Directory, Scawsby Hall Nurseries, Scawsby, Doncaster. DN5 7UB 28 Day Plant Guarantee Our 28 Day Satisfaction Guarantee applies to all plants and you can return any item within 28 days of the purchase date and get a full refund. We do not pay the return carriage/postage but we can arrange it for you and deduct the cost from your refund. We do not accept responsibility for plants beyond 28 days as their health is subject to weather conditions and the customer's care regime, both of which are factors beyond our control Termination of Hardy Plant Guarantee Unfortunately we have been forced to end our Hardy Plant Guarantee due to the recent severe winter and the increasing popularity of growing plants in pots, however there may be a some references to this guarantee in our online store which haven't been removed as yet. We know our regular customers will be disappointed but severe bad weather and aftercare are both circumstances beyond our control. All plants will continue to be covered by our 28 day 'No Quibble' Satisfaction Guarantee, so if you are unhappy about the condition of your plant within this time please contact us Paying by Paypal - non return of transaction fee |
