Customer Comments

Customer comments on our products and standard of service are always welcome

If you wish to comment on a plant or product purchased please click on the 'Write a Review' button which can be found at the end of the item's description. Customers also send us an email with more general comments such as those listed below...

Re order no. 114175.  Just a quick Email to thank you for the excellent service that I received from yourselves. I frequently order via the internet and your Company has been one of the best I have dealt with. Thank you - Mrs S Brickles

Plants received in good order on the right day. Very happy with the plants that you sent us, they look healthy. Pity that you were sold out of some of my original order. I ordered from you because of you were advertising the Rhubarb Collection, and ordered the rest to obtain free delivery. It might be better from a customer point of view if your site updated to reflect your stock. Trish Stokes

Dear The Plant Directory. Many thank's for my order ,arrived in first class condition and would like say how good it was to shop with you, service was of the finest i have had for a long time. regards Roger Wynne

Have received order.  Bistro set is lovely, thank you. Karen Taylor 

Hello, I received my ordered safely today, very well packed.  Thank you, Jane Chandler

Hi, All the plants and planters arrived yesterday in good condition and they were all there. Thank you. No doubt I will be in touch again soon to order more indoor stuff. If you get any new indoor plant that you think will look good in our office please feel free to send pictures? Thanks again. Jo

Plant arrived in good condition.  Thank you for your prompt service. Regards M.Cuthill

I just wanted to say thank you very much for my recent order of a magnolia tree. It was a gift for my mother and she was really pleased with the quality of the plant and the way that you had gift wrapped it. Thank you for delivering it on the day I requested - it was perfect!! Thank you again. Sally Daguzan

I just wanted to thank you for such great service. As requested, you sent me a note to let me know what day I could expect my delivery. Everything arrived on that day and was packed really well with all my plants arriving in great condition. Many thanks

Plants arrived in excellent condition, thank you very much for a quick and efficient service .Highly recommendable. Thanks again  Matt Murray

dear plant directory,
 i just wanted to send a note thanking you for the superb service and the  gorgeouse  blueberyy bushes that you sent.  they arrived in perfect condition and even had large blueberries still attached, which were delicious.  duke, i really look forward to  duke's performance next season. again, thank you so much, you are  a fantastic web shopping experience.  no need to reply, sincere regards, amy preater.

Thankyou the tree arrived today, I am so pleased, I just hope my parents will be as pleased Christmas day. I might even buy one for myself if you ever have a sale or ever give a bit of discount. As I would love to have one of my own.  Thankyou again. 

Hi, I have just received my plant order. The plants were very well packed, look really healthy and come with some nice easy instructions. I am so pleased as they are presents for my Mother's birthday. Many thanks for a really good internet shopping experience! RW.

I received your plant today and although I am no gardener I can tell this is a beautiful healthy plant and I would just like to say thank you. Dave. April 2011

Thankyou for my lovely heathers. They arrived safely, very quickly (ordered online on Tuesday - arrived Thursday) and look really healthy. Excellent Service! Thankyou.

The plant arrived today, in perfect health, very well packaged and in excellent condition. Thank you so very much for your excellent service, I am impressed. BS July 2011

My lemon tree and olive tree arrived this morning, excellent, thank you. Aug 2011

My beautilful aspidistras have arrived safely today. Thank you very much. J.P.Nottingham. August 2011

Greenhouse/Shed Combination: We love it, absolutely superb and the two men who installed it were really lovely, they fitted our water butt at the same time and couldn't have been more helpful. J.D. Hayling Island. August 2011

Thanks v much for you brilliant service a great quality looking plants - order received yesterday - in excellent condition. Sept 2011

Just to say many thanks for your fantastic service in supplying the trough and trays on order No xxxxxx. It would be impossible to improve the delivery as I received the items within 24 hours of placing the order. Once again, Many Thanks Oct 2011

We have just opened the Magnolia stellata today - a Valentine's Day present for my wife - and are delighted with the plant.

Thank you very much for an excellent specimen/service and we look forward to dealing with The Plant Directory again - Feb 2012

Excellent and speedy service from my first order. Thank you. I will be using you again! Feb 2012

Hello, I have received my order today. Thank you for the fast service and delivery. ST. Feb 2012

I would just like to inform you that the order I placed with you on Saturday has arrived today (Thursday) as agreed, and in pristine condition.
May I say that it has been a pleasure to do business with you, your Customer Service is excellent, and well above the standard that I have become accustomed to.
I thank you for all your advice about my purchase, and most of all your willingness to customise my order to my advantage!! I shall certainly return to your website when I plan my next phase in the garden. March 2012

Hi, I am so pleased with my order.  I tried to find the review section on your website - but I can't seem to find it.  Thank you so much.  Fantastic price, speedy delivery, great product. Many thanks. April 2012

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