Conditions of Use

The following terms and conditions do not affect your statutory rights

Availability
All items are subject to availability. We try to keep the online store stock number updated regularly but there are occasions when our actual physical stock and online numbers do not match, however your card is only authorised at the checkout and not debited until we know we can supply the items you have ordered. If there is an unexpected delay we will contact you to advise of this, and if you do not wish to wait for the item to come into stock you can cancel your order. To check current availability you can email us or call 01302 783434 between 10am and 5pm, 7 days per week. Free items are promotions only available to on-line store customers. These items are subject to availability and limited to one per customer and one per address. Our normal delivery charges apply to free items

Vat
All prices shown include Vat, where applicable at the standard rate with the exception of plants from some concessions such as specialist growers which may be zero rated. Our parent company is Scawsby Hall Nurseries and the Vat registration number is 789 4792 46. We trade by mail order and online as The Plant Directory

Price changes and payment
All prices, including any charges for packing and delivery, are subject to change without notice. However, we will advise you of any increase before despatch and you will have the option of cancelling the order. If you place an order by phone we will advise an approximate delivery time and if this is acceptable we will debit your card immediately. If you order online we will normally not debit your card until despatch of your order is imminent. Where we have to order larger goods from a third party e.g. some large garden furniture we will normally debit your card at the time we receive the order to ensure there is no problem with the payment information provided

Substitutes
We will not send substitute items if the ones you order are not available without contacting you first

Cancellation
You may cancel your order at anytime up to despatch without penalty, once goods have been despatched we will be charged by the courier and reserve the right to retain any shipping charge paid, or a re-stocking fee of 10% on orders which include delivery

Unwanted/Incorrect/Faulty/Damaged items
All purchases are covered by our 28 day Satisfaction Guarantee and if you decide not to keep an item you can return it to us at our Doncaster address and obtain a full refund of the purchase price excluding any delivery/shipping charges you may have paid. Please read our Refund and Returns policy first. To arrange a return please email us using the link on the 'Contact Us' page

Disclaimer & Liability
Please note that named species and cultivars are described and supplied in good faith. However, if you find that the plants supplied are not of the type you ordered please contact us to arrange a replacement or refund. Any liability due to our inabilty to supply, late delivery or the delivery of an incorrect item is limited to the value of the order and excludes any consequential loss.

Completion
We cannot be held responsible for any upset or consequential losses which occur as a result of us not being able to supply any items. We also reserve the right to refuse any order